When people have questions about or are experiencing issues with their computers, phones, or other electronic devices, many turn to ATS Digital Technologies to help them out. When they do, not only are their problems fixed quickly and expertly, but they are often surprised by the exceptional quality of customer service. Robert Deignan, the Chief Executive Officer of ATS, is a major reason for this. As he stated when being awarded with certification from AppEsteem, “Comprehensive, consumer-focused compliance is the backbone of our organization.”
So who is Robert Deignan? Born in Fort Lauderdale, Florida, Robert has always been a team player. He was awarded a full football scholarship at Purdue University, where he graduated with a degree in Organizational Leadership. Not long after, he co-founded his first corporate venture, Fanlink, Inc., where he gained hands-on experience in running a business.
It was while working at iS3, an anti-malware service company, that Robert and his co-founders had an idea for what would be his second venture: Advanced Technical Support, or ATS for short. The team realized that they could save people a lot of time and hassle by using special software to access a client’s problem devices remotely. They could then help customers troubleshoot their technical issues quickly and easily, drawing on the team’s long history of cybersecurity.
Even greater, the team decided to commit themselves early on to excellent customer service. No upsells, over-sells, crafty, crooked, or questionable practices. Though it sounds like a no-brainer, the call-center industry is rife with such problems, making ATS a welcome step in the right direction.
Under the guidance of Robert Deignan, each call support specialist is knowledgeable and polite, helping their customers solve problems both big and small, specific and generic, with service that is consistently high quality. The company will also be adding “Truck Rolls” to its wide selection of services, allowing for tech specialists to visit the home and help with things like TV and speaker installations.
In his off-time, Robert continues playing sports competitively, and helped propel his sailing team to victory in the 79th Silver Sailfish Derby.