Securus Technologies Incorporation provides prison technology services in Texas- Dallas, Allen, and Carrollton- as well as in Atlanta, Georgia. It is also broken into other markets such as in Canada, Mexico, and the District of Columbia. Even though it has regional offices in all these areas, the head office is strategically located in Dallas. Since it was created in 1986, the company has been making acquisition after acquisition in the way of broadening its range of services. Some of the recently acquired companies include Guarded Exchange, Archonix Systems, Satellite Tracking of People, JLG Technologies, and DirectHit Systems.
Controlling the Correctional Market
With the said acquisitions, Securus Technologies has managed to take charge of the correctional market in the United States. To this end, the company serves over a million inmates distributed over 2600 correctional facilities. As the number of clients inflates, it necessitates the employment of additional staff. As such, Securus’ employee population has grown to a thousand people- most of whom are technology experts. Innovation has taken center stage in the management of the company, which has enabled it to develop tech solutions unmatched by none in the industry.
The Key Figures
At the center of Securus’ success is its long-serving CEO’s- Mr. Richard Falcone and Mr. Richard A. (Rick) Smith. The former retired in 2008 and was preceded by the latter. Under the leadership of Richard Smith, the company made investments of over $0.6 billion in developing its technological capacity over the recent past.
The good job by Richard Smith and Securus, in general, has not gone unnoticed. Prison officials and inmates’ family members write formal letters and send emails to the company detailing their experience with the tech products from the company. Richard authorized the publishing of some of these comments. In most of the comments, the clients talked about how life had become easy for them because of using Securus’ products. Prison officials were noting the tremendous improvement of security in their facilities since they started partnering with Securus.
I work on a fugitive task force that has been especially busy in recent months. The crime rate in our city has been climbing in recent years, and despite adding more officers to the task force, we seem to be overpowered and outnumbered by the criminals.
One of the best tools we have at our disposal is help from the public is the way of informants. These are people who wish to remain anonymous but want to help clean up the city as bad as the officers. Even with their help however, we were barely making a dent in the crime in our city this year.
When we received notification that Securus Technologies was installing a brand new inmate communication system at our jail, our team was asked to come in for training on the LBS software. I was not sure how the phone system was going to help, and was I surprised at what it was capable of.
When we were training on the software, the team was shown how the system was able to pick up on conversations with inmates that were revealing information not picked up previously. It detected inmates talking about bring drugs into the jail, which people on the outside were helping with the efforts, and even discussions of crimes that were actually considered cold cases.
Seeing the system in action, we dedicated one member of our team each day to join in on listening to certain calls, and it reaped huge rewards. Not only were we able to discover when high-level gang members were putting out a call for contraband to be brought to the jail, we discovered which soldiers on the outside were responsible for the drugs and weapons entering our city at an alarming rate.
Thanks to the LBS software, we have a resource that is cleaning up our city.
Dallas-Headquartered company Securus announced that 11 of its field technicians have received additional training and certification from Building Industry Consulting Service International (BICSI).
BICSI is an information and communication technology (ICT) association that supports these industries through training, certification, publications, conferences and credentials.
The information and communication technology field covers a wide range of technologies, including voice, data, electronic safety and security and video technologies. People who hold credentials and certifications from BICSI work in design, installation, monitoring and management of ICT in a variety of fields.
Danny DeHoyos, the Senior Vice President of Securus Technologies states that BICSI is the ideal provider for training and certification of their installation team, and only serves to enhance their already impressive levels of experience with the company.
About Securus Technologies
Securus serves more than 3,450 correctional and public safety agencies across the country, and over 1,200,000 inmates. These services include but are not limited to emergency response, incident management, public information, monitoring products, inmate self-service and more.
Securus Technologies offers these services in the interests of safety and “connecting what matters” and prides itself on providing a high level of service. In addition to its other accreditations, Securus has also received recognition from the Better Business Bureau (BBB) and will no doubt continue to provide its services to inmates, their families and the general public into the future.