Securus Technologies is one of the oldest companies that provide communication solutions to the correctional facilities in the country. Other services that they offer include solutions for public safety, investigation assistance, and monitoring services. The company has come a long way in the provision of their services and have managed to change the correctional facilities from a dark place where everyone dreads to associate with to something more habitable for both the inmate and their loved ones.
The services that Securus offers to the friends and family of the incarcerated person include phone calls. The only thing the family needs to do is open an account, and they will be able to make a call to their loved one any time they need to. The company also allows the family to connect with their incarcerated loved one through video calls from the comfort of their home or office. The best thing about these services is that if your loved one is in a facility outside your state, you will enjoy the same state to state rates of $0.25 per minute.
Money transfer is another service offered by Securus. They are the most trusted vendor to take money to your family member within the correctional facility. In addition to money, they also assist you to send personal effects such as clothes, food stuff, and other allowed items and their rates are very affordable. The main aim of Securus is to make sure that the jail cell does not feel like this place where they are shunned from the world. To enjoy the money transfer services, you only need to download their app and set up an account.
Research has shown that inmates that receive a lot of support from their loved ones have an easier time getting rehabilitated and rejoining the society. Securus tries their best to help these people correct their behavior and adjust to life outside.
Securus Technologies Incorporation provides prison technology services in Texas- Dallas, Allen, and Carrollton- as well as in Atlanta, Georgia. It is also broken into other markets such as in Canada, Mexico, and the District of Columbia. Even though it has regional offices in all these areas, the head office is strategically located in Dallas. Since it was created in 1986, the company has been making acquisition after acquisition in the way of broadening its range of services. Some of the recently acquired companies include Guarded Exchange, Archonix Systems, Satellite Tracking of People, JLG Technologies, and DirectHit Systems.
Controlling the Correctional Market
With the said acquisitions, Securus Technologies has managed to take charge of the correctional market in the United States. To this end, the company serves over a million inmates distributed over 2600 correctional facilities. As the number of clients inflates, it necessitates the employment of additional staff. As such, Securus’ employee population has grown to a thousand people- most of whom are technology experts. Innovation has taken center stage in the management of the company, which has enabled it to develop tech solutions unmatched by none in the industry.
The Key Figures
At the center of Securus’ success is its long-serving CEO’s- Mr. Richard Falcone and Mr. Richard A. (Rick) Smith. The former retired in 2008 and was preceded by the latter. Under the leadership of Richard Smith, the company made investments of over $0.6 billion in developing its technological capacity over the recent past.
The good job by Richard Smith and Securus, in general, has not gone unnoticed. Prison officials and inmates’ family members write formal letters and send emails to the company detailing their experience with the tech products from the company. Richard authorized the publishing of some of these comments. In most of the comments, the clients talked about how life had become easy for them because of using Securus’ products. Prison officials were noting the tremendous improvement of security in their facilities since they started partnering with Securus.
I work on a fugitive task force that has been especially busy in recent months. The crime rate in our city has been climbing in recent years, and despite adding more officers to the task force, we seem to be overpowered and outnumbered by the criminals.
One of the best tools we have at our disposal is help from the public is the way of informants. These are people who wish to remain anonymous but want to help clean up the city as bad as the officers. Even with their help however, we were barely making a dent in the crime in our city this year.
When we received notification that Securus Technologies was installing a brand new inmate communication system at our jail, our team was asked to come in for training on the LBS software. I was not sure how the phone system was going to help, and was I surprised at what it was capable of.
When we were training on the software, the team was shown how the system was able to pick up on conversations with inmates that were revealing information not picked up previously. It detected inmates talking about bring drugs into the jail, which people on the outside were helping with the efforts, and even discussions of crimes that were actually considered cold cases.
Seeing the system in action, we dedicated one member of our team each day to join in on listening to certain calls, and it reaped huge rewards. Not only were we able to discover when high-level gang members were putting out a call for contraband to be brought to the jail, we discovered which soldiers on the outside were responsible for the drugs and weapons entering our city at an alarming rate.
Thanks to the LBS software, we have a resource that is cleaning up our city.
BICSI is an information and communication technology (ICT) association that supports these industries through training, certification, publications, conferences and credentials.
The information and communication technology field covers a wide range of technologies, including voice, data, electronic safety and security and video technologies. People who hold credentials and certifications from BICSI work in design, installation, monitoring and management of ICT in a variety of fields.
Danny DeHoyos, the Senior Vice President of Securus Technologies states that BICSI is the ideal provider for training and certification of their installation team, and only serves to enhance their already impressive levels of experience with the company.
Securus Technologies offers these services in the interests of safety and “connecting what matters” and prides itself on providing a high level of service. In addition to its other accreditations, Securus has also received recognition from the Better Business Bureau (BBB) and will no doubt continue to provide its services to inmates, their families and the general public into the future.