I work on a fugitive task force that has been especially busy in recent months. The crime rate in our city has been climbing in recent years, and despite adding more officers to the task force, we seem to be overpowered and outnumbered by the criminals.
One of the best tools we have at our disposal is help from the public is the way of informants. These are people who wish to remain anonymous but want to help clean up the city as bad as the officers. Even with their help however, we were barely making a dent in the crime in our city this year.
When we received notification that Securus Technologies was installing a brand new inmate communication system at our jail, our team was asked to come in for training on the LBS software. I was not sure how the phone system was going to help, and was I surprised at what it was capable of.
When we were training on the software, the team was shown how the system was able to pick up on conversations with inmates that were revealing information not picked up previously. It detected inmates talking about bring drugs into the jail, which people on the outside were helping with the efforts, and even discussions of crimes that were actually considered cold cases.
Seeing the system in action, we dedicated one member of our team each day to join in on listening to certain calls, and it reaped huge rewards. Not only were we able to discover when high-level gang members were putting out a call for contraband to be brought to the jail, we discovered which soldiers on the outside were responsible for the drugs and weapons entering our city at an alarming rate.
Thanks to the LBS software, we have a resource that is cleaning up our city.